We at #operhelp often receive the same question multiple times. The following is a list of such questions, along with answers to most of them.
Q: My channel/nickname has been frozen! How do I get it back?
A: The only person who can unfreeze a channel/nickname, is the person who froze it in the first place. In some cases, you will receive a memo from the IRCop who froze it. If you don't, or if you lost the memo, contacting an IRCop to discover who froze it, can help. IRCops CANNOT unfreeze a channel/nickname frozen by another IRCop.
Q: JoeUser is harassing me, what should I do?
A: The best bet would be to ignore them. Typing /ignore <nickname> will keep you from seeing anything by the person with that nickname.
Q: How do I become an IRC Operator?
A: A common answer to this is, "You don't." Becoming an IRC Operator is very difficult, and not an ordinary accomplishment. If you are truely determined to become an IRCop, http://www.dragonlogic.com/DNH/wannabe.html is a website which will give you more information on how to become one.
Q: I just received a mass invite from JoeUser. How do I take care of him?
A: Most IRC Operators are busy with other problems, and do not have the time to track down each spammer individually. DALnet has a massads team which deals with this. You can email a copy of the spam (including the date and time you received it, along with the spammers hostname (firstname.lastname@example.org) to email@example.com
Q: I've been K:Lined!!! I didn't do anything wrong! How do I get unbanned?
A: A lot of the time, when a user has been banned but continues to evade the ban and come back, a larger portion of his ISP will be banned from DALnet. If you find yourself banned, and don't know what to do about it, email firstname.lastname@example.org. Give them the time and date when you found yourself banned, along with the name of your ISP (ie. dreamscape.com). Please be patient, as a reply from the K:Line Team may not be immediate, and could take days.